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GyaniX

Retail, hospitality, delivery & customer service

Shops, hotels, restaurants, deliveries, call centres and customer care.

Knowledge assessment
Objective questions with fixed answers, scored automatically. It shows what you know about the subject; it does not show that you can do the work hands-on.
Practical assessment
You carry out tasks on screen, such as filling in a spreadsheet or planning a budget, scored against set rules or by a person using a marking guide. It shows how you handle the tasks in its scope, not everything the work involves. Practical assessments, which ask you to carry out tasks rather than answer questions, are not available yet.

Start free

A Free Basic Assessment is a short beginner check of about 8 questions: no payment, no proctoring, and every answer explained afterwards. It is the easiest way to see whether this area suits you.

Retail, hospitality, delivery & customer service

Free Basic Assessment

Customer Service Basics

For anyone who deals with customers — in a shop, on the phone or online — checking basic service skills.

Knowledge assessment8 questionsabout 10 minNot proctoredEnglish

Free — no payment or card

Try it →

Retail, hospitality, delivery & customer service

Free Basic Assessment

Delivery Work Basics

For delivery riders and anyone interested in delivery work, checking road safety, handover and customer basics.

Knowledge assessment8 questionsabout 10 minNot proctoredEnglish

Free — no payment or card

Try it →

Retail, hospitality, delivery & customer service

Free Basic Assessment

Hospitality Basics

For people interested in hotels, restaurants and guest services, checking basic guest care, service and hygiene knowledge.

Knowledge assessment8 questionsabout 10 minNot proctoredEnglish

Free — no payment or card

Try it →

Retail, hospitality, delivery & customer service

Free Basic Assessment

Retail Shop Basics

For shop owners, cashiers and sales staff, checking basic billing, pricing, stock and customer-help knowledge.

Knowledge assessment8 questionsabout 10 minNot proctoredEnglish

Free — no payment or card

Try it →

What an online assessment can show: An online assessment checks what you know about serving customers and day-to-day operations. It does not observe you at work.

Retail, hospitality, delivery & customer service assessments: free and full · GyaniX